JOB TITLE: CLIENT SERVICES REPRESENTATIVE
Location: 55 Mary Street West, Lindsay, Ontario; Kuala Lumpur, Malaysia
Reporting to: Manager, Client Services
Position Summary
The Client Services representative is responsible for answering customer questions, helping to solve customer problems associated with PlanPlus software, answering phones, responding to emails, and testing PlanPlus� innovative software.

Key Responsibilities
• Create and update assigned tickets
• Complete work tasks within timeframe given
• Unit and system testing
• Perform customer deployments
• Complete special projects
• Follows escalation process, as required
• Self-starter
• Be a team player and performer
• Provide input into enhancements and customer change requests
• Assist with troubleshooting and problem resolution of issues

Knowledge and Skills
• Client-facing experience
• Understanding and knowledge of financial terms (2-3 years)
• Prior experience in a software development firm would be an asset
• Experience supporting a web-based application would be an asset

Education
• University degree in Financial Planning or college diploma or equivalent

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JOB TITLE: J2EE DEVELOPER / MID-LEVEL SOFTWARE DEVELOPER
Location: 55 Mary Street West, Lindsay, Ontario; Kuala Lumpur, Malaysia
Reporting to: Manager, Software Development
Position Summary
J2EE Developer / Mid-Level Software Developer responsible for the design, development, enhancement, customization and testing of PlanPlus' innovative software.

Key Responsibilities
• Build, unit test, system test, performance tuning for new applications
• Conduct maintenance coding and debugging
• Update assigned tickets
• Create technical designs and estimates from client requirements
• Complete work tasks within timeframe given
• Provide input into enhancements and customer change requests
• Perform customer upgrades and other special projects
• Assist with troubleshooting and problem resolution of issues from the Client Services Team
• Follows escalation process, as required
• After-hours support (on rotation)
• Self-starter
• Be a team player and performer

Knowledge and Skills
• Java/JSP Web Development (3-5 years)
• DB2 & SQL server databases (3-5 years)
• WebSphere (2-3 years)
• Prior experience in a software firm
• Good knowledge of JavaScript, HTML
• Client-facing experience
• Assist in the creation, maintenance, delivery and documentation of several deliverables including:
• Update business process documentation
• Document the following:
• Interfaces between PlanPlus' software and Client system software Interface requirements gathering and design
• Interface code, test plans, error handling, performance, scalability/robustness
• Development of test harnesses
• Interface set up and trouble-shooting documentation

Education
• University degree in Computer Science or college diploma or equivalent

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JOB TITLE: BILINGUAL CLIENT SERVICES REPRESENTATIVE
Location: Toronto, Ontario
Reporting to: Manager, Client Services
Position Summary
The Client Services representative is responsible for answering customer questions, helping to solve customer problems associated with PlanPlus software, answering phones, responding to emails, and testing PlanPlus� innovative software.

Key Responsibilities
• Be able to speak, read and write in both French and English
• Assist with troubleshooting and problem resolution of issues
• Create and update assigned tickets
• Complete work tasks within timeframe given
• Unit and system testing
• Assist customer deployments
• Follows escalation process, as required
• Self-starter
• Be a team player and performer
• Provide input into enhancements and customer change requests
• Able to work flexible hours to support Western Canada work hours (i.e. up to 8:00 p.m. ET)
• Complete special projects

Knowledge and Skills
• Client-facing experience (4-5 years)
• Customer service experience (2-3 years)
• Financial business knowledge and experience (2-3 years)
• Understand life goals as part of financial planning
• Prior experience in a software development firm would be an asset
• Experience supporting a web-based application would be an asset
• Excellent computer skills are required

Education
• University degree in Financial Planning or college diploma or equivalent is an asset

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HOW TO APPLY
If you would like to apply for a position with PlanPlus, please send your resume, indicating the position of interest, to our office using one of the following options:

1. Email: hr@planplus.com
2. Fax: 705-324-8002
3. In Person/Mail: 55 Mary Street West, Suite 200, Lindsay, Ontario, K9V 5Z6

We thank you for your interest in PlanPlus. We will be contacting only applicants that have been selected for an interview.